Impressing your customers...one!

How many of you take the time to send your customers a thank you card or email?
How many of you take the time to send your customers a tracking number once it's posted?


Well, I do and guess what it is been noticed. I have customers who thank me for that. I am doing a few fundraisers right now and I have received a few NEW customers for just being knowledgable of my product and staying in contact with them.

Every day I check my workstation what seems like a million times per day!!! I always watch for the "shipped" and I send them an email! However I don't get along with the email system in our workstation so I always just copy and paste it into my regular email.
Below is what I usually send as my "Thank you email"
**********************************************************************************

Hi Kellie,
I just wanted to let you know that I appreciate your business! I know that you already got an automated email about your order but I wanted to send you a personal thank you from my heart. I hope you got everything you wanted! I will be sending you another email once the item has been shipped. If you ever want to host a party to earn half price and FREE items please don't hesitate to contact me. Thank you again for your order!


Lauren Lo Abbott
Independent Consultant
oklahomacowgirl.scentsy.us
okcowgirlscents@gmail.com
(580) 841 0400

*********************************************************************************

Below is an example of the "tracking email" that I send:
**********************************************************************************

Hi Kellie,
Like I told you in my last email I am sending you another. This email is to inform you of your tracking number. I know that when I order Scentsy I am always excited to get it! Here is your tracking number abcdiejaofjdklafno21 you can go to www.ups.com to track your package. Thank you once again for placing an order with me. I look forward to serving you again!


Lauren Lo Abbott
Independent Consultant
oklahomacowgirl.scentsy.us
okcowgirlscents@gmail.com
(580) 841 0400
**********************************************************************************


I promise if you take the time to do this it will boost your business. A happy customer is a returning customer. 



XO
LO the HCB